Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rinkuships.com. Please note that returns will need to be sent to the following address:
655 S Main St
Ste 200 #1069
Orange, CA 92868
If your return is accepted, we’ll provide a return shipping label only if the original order included tracking. The cost of both the original shipping label and the return shipping label will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rinkuships.com.
Exceptions / non-returnable items
Factory sealed items that have been opened or damaged cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rinkuships.com.